Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

As a Manager of Market Research & Consumer Insights you will be a high-impact, highly visible ‘resident expert’ on what our clients and consumers at-large are doing, saying, and the ‘why’ underneath. Reporting to the Sr. Director of Market Research & Consumer Insights, you will skillfully create appropriate methodologies, execute primary research (quantitative and qualitative), and be a true change agent for the business. In addition, you will: 

• Conduct insights and research for Sephora North America in conjunction with the Sr. Director: qualitative fieldwork and quantitative studies; running projects end-to-end (many times with minimal supervision)
• Lead all creative testing research in addition to key foundational tracking studies covering brand equity and longitudinal brand health tracking
• Analyze primary survey data–from cross-tabbing to regressions—and reports in storytelling format
• Works cross-functionally to marry disparate data sets (e.g. SAS transactional data, observational digital analytics data, secondary research data, etc.) and report out to org
• Closely collaborates with Analytics partners to run analyses in SAS database to extract emails for surveys as well as ad hoc analyses for additional layers of insight to reports
• Influences via cross-functional partnerships, collaborations, and relationship building; Works closely with business partners to create strategies for the business grounded in data and consumer insight/intelligence
• Stays abreast of upcoming sociocultural trends and macroeconomic impacts to business in order to inform long-term research pipeline and business strategies
• Oversees the team’s research operations, including but not limited to: managing survey calendar, coordinating with email and sample partners to ensure launch dates and fieldwork run smoothly, programming quantitative research surveys, QC of programs, tracking incidence metrics for highest efficiency operations, and qualitative fieldwork coordination/event planning
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:

• 5+ years of directly relevant experience (e.g. conducting market research, consumer insights for retailer, management consulting)—Ideally 2+ years of which were spent supplier side with exposure to large-scale engagements and execution of research across a wide range of topics/industries
• Experience leading creative testing research and familiarity with media, marketing effectiveness analytics, and the creative development process including partnering with cross-functional teams to triangulate data and insights
• Highly knowledgeable in quantitative and qualitative research methods—including data analyses, cross-tabbing, sample design, fieldwork management
• General exposure to or understanding of Retail, FMCG, CPG, and/or Beauty industries—including marketing development timelines and product development/innovation pipelines—ideally related business experience in marketing, communications, business development, brand management, consulting, and/or analytics
• Able to think both analytically and creatively—balance left and right brain—people person as well as data person
• Excellent communicator and storyteller with proven track record of influencing business decisions/strategies
• Feels confident in designing and managing their own projects with oversight only as necessary; able to “live in the gray” and deal with ambiguity
• Additional software/platform competencies: statistical package (e.g. SPSS, R, STATA, etc.), survey programming (e.g. Focus Vision Beacon, Qualtrix, etc.), and ideally SAS
• Available for travel (about 20%) and/or local fieldwork #LI-SCR

While at Sephora, you’ll enjoy...

• Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link: https://jobs.sephora.com/USA/content/Our-Perks/?locale=en_US.
• Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
• Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
• Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
• Creativity Unleashed: At Sephora, you’re encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
• Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.

The salary range for applicants who will work remotely in Colorado is $84,000-$131,250. Compensation is based on several bona fide factors including but not limited to education, work experience, industry experience, etc. 

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.